Utility bills are mailed on the last working day of the month. Payment is due on or before the 15th of each month. View your utility bill online.
Sign up for automatic payments, return payments by mail or drop box or pay by credit card..
Penalty for Late Payments
When the 15th falls on a weekend or holiday, net payment will be accepted without a penalty the following business day. Delinquent accounts are charged a penalty based on 10% of electric, water, wastewater, stormwater, and refuse charges. According to Chapter 3, Subdivision 8 of the City Code, we are required to notify property owners of any delinquency.
Utility Accounts that are 2 months delinquent must have a payment arrangement with the City or the electric service will be disconnected (or limited, during October 1 through April 30). To avoid disconnection, payments must be received at least one day prior to the Disconnect Date received on a notice.
Disconnects occur weekly for failed payment arrangements.
- Reconnection charges for accounts paid by 3:30 p.m. on regular business days is $75.51.
- Reconnection charges after 3:30 p.m. and during non-business hours is $323.33.
Reconnect charges include sales tax.
Electric & Water Meter Readings
Electric and water meters are read each month starting around the 8th of the month. Meter readers read for approximately 10 days.
If you are moving to another address, please let us know at least one day in advance so we can set up a special meter reading. Please make arrangements to be home when your final meter reading occurs so we can read both the inside and outside meters. Meters are not read on Saturday, Sunday, or holidays.
A $100 deposit is required of all renters or owners if you do not own the actual property on which the residence is located. This deposit will be returned to you when you move from the property and your final bill is paid in full. Interest on your deposit will be credited to your account on your January billing for your interest through January 1st of each year.
Trouble Paying Your Bill
If you are having trouble paying your bill, there are agencies that may be able to provide assistance. See these agencies and their contact information in the Resource Directory.